The Guest Refund Policy, as the name implies, is meant to support guests in the event they suffer any travel issue. It is applicable to all guests who make a tour reservation on the Gateway Tourism website. If a guest encounters any tour & travel problem, we will generally, at our discretion, do any of the following:
(i) Recompense you up to the tour price paid by you, however, depending on the type or extent of the travel issue suffered.
(ii) Exercise reasonable effort to provide you with an alternative that is judiciously similar to the tours or packages mentioned in your original booking.
While we’ll do everything possible to reimburse the amount if you need to cancel a tour or package booked through the Gateway Tourism website, it is vital to note that we’re subject to different set of policies when it comes to private contract. It is, therefore, not viable for us to guarantee the same refund procedure or policies for all tours and services listed on the Gateway Tourism website. Accordingly, the following policies apply for:
Tickets: All tickets are non-refundable as well as non-transferrable.
Visa: Fee charged for all types of visas is non-refundable, as the immigration authority of the UAE normally does not refund the amount in the case of rejected visa applications.
Unused Tours: No refund can be made for unused tours, partly used or unutilized part of holiday package. Precisely, such unused services are not exchangeable or refundable.
No Show: Gateway Tourism should not be held liable, if a guest fails to notify our team regarding the cancellation of tour or do not reach on time at the place of commencement of tour. Such cases will be treated as No Show and are non-refundable.
Third party services: Since they are subject to different refund and cancellation policies, some of the services offered by third parties may be non-refundable. We normally provide the details of the same at the time of booking.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
